FAQs

Bitebell is a platform that helps merchants listed on rapid delivery platforms to streamline their operations. Think of us a hub that connects different delivery platforms, online ordering apps, POS systems, inventory systems and third party delivery networks used by restaurants and retailers.

Bitebell is a cloud-based solution that connects tools and platforms you're using in your daily operations. It works from your browser – there's no coding needed and no complicated apps to install.

That is precisely the purpose of the Bitebell platform, to provide a unique overview of your business in one place. Today, businesses waste too much time gathering data from different platforms, making it more difficult to monitor and analyze business processes. With Bitebell, all this data is in one place. Based on the client’s needs and preferences, Bitebell also enables sending reports on a daily, weekly or monthly basis to designated email addresses.

Bitebell is a flexible solution that can adapt to different business types: Restaurants and fast-food restaurants with a single location Restaurant and fast-food chains with 2+ locations Cloud kitchen businesses Businesses that deal with retail and have their own stores (shops, retail stores for fruits and vegetables, and the like)

Bitebell is a platform that helps restaurants as well as other businesses that sell their products online. Bitebell connects ordering platforms and POS systems used by restaurants. There are several key benefits: Automatic order entry from ordering platforms (such as Wolt and Glovo) into your register. Menu updates on various ordering platforms from a unified place within your Bitebell platform. Organizing data on delivery traffic in one place with Bitebell. There are also direct benefits for restaurants: Saving your employees’ time and enabling them to focus on their primary duties. Cutting costs by reducing the number of refunds due to incorrect order entries. Easier and quicker menu updates, which also saves time and helps you meet your customers’ expectations. Better business insights and easier decision-making thanks to smarter data organization from your ordering platforms in one place.

Bitebell automates processes, which in this specific case means that you can save money by enabling automatic order entries from ordering platforms into your system. Here’s an example: If a restaurant has 50 daily orders, that restaurant typically has 2 daily refunds (we’re referring to the industry standard that the number of refunds is 3-5% based on the number of total orders). Let’s say that the average order value is $10. It’s easy to calculate that the refund expense will be $20 per day for the restaurant based on those estimates, which accumulates to $600 per month. With Bitebell and automated order entry, it’s possible to practically eliminate these expenses.

Process automation also saves your time, because it’s no longer necessary to manually enter orders from the ordering platforms into your system. Here’s what that means: If a restaurant has 50 daily orders, and each order takes a little over a minute for you to enter it manually into your system, the Bitebell software saves you about an hour each day, which accumulates to 30 hours every month.

That is precisely the purpose of the Bitebell platform, to provide a unique overview of your business in one place. Today, businesses waste too much time gathering data from different platforms, making it more difficult to monitor and analyze business processes. With Bitebell, all this data is in one place. Based on the client’s needs and preferences, Bitebell also enables sending reports on a daily, weekly or monthly basis to designated email addresses.

Bitebell is a flexible solution that can adapt to different business types: Restaurants and fast-food restaurants with a single location Restaurant and fast-food chains with 2+ locations Cloud kitchen businesses Businesses that deal with retail and have their own stores (shops, retail stores for fruits and vegetables, and the like)

If a restaurant wants to activate its own delivery system in addition to existing delivery platforms, it’s possible with the help of Bitebell. The process would look like this: Based on the menu (the list of categories and products), the user can create an online ordering form that enables customers to order directly from the restaurant’s site. You can see an example of that form right here, and it’s possible to set up the form within an existing website: https://demo.bitebell.com/public/orders 3. When the user places an order, the same order arrives at the restaurant via an OM application, which is part of the Bitebell platform. The app is entirely adapted to desktop, mobile, and tablet devices (Android). The restaurant staff can review the orders and accept or reject them based on their current work capacity in the kitchen. It’s also possible to provide food preparation times for each order. 4. Upon accepting the order, it is automatically forwarded to an external courier or it stays within the restaurant if the restaurant has its own delivery.

Absolutely. The Bitebell platform allows you to change and update your menu and your product lists on all major delivery platforms.

Yes, it is. Depending on the level of integration we have with the delivery platforms, you can launch various promo events directly from Bitebell.

To kick-start Bitebell, you need the following: To be listed on one of the ordering platforms (Wolt, Glovo, and the like). You can check out currently available platform integrations here. To have a POS system to integrate with Bitebell. You can find the list of POS systems that integrate with Bitebell here. To make sure that the products available on the ordering platforms are also present in your POS system register.

No, Bitebell’s purpose is to help your restaurant or any other business to be as flexible as possible. With the help of Bitebell, orders can easily be forwarded to one of our own delivery partners. The list of delivery partners working with Bitebell can be found here .

Without any additional investments or programming in Bitebell, you can start accepting direct orders via your website very quickly. All you need to do is provide a menu with all the necessary details (product images, prices, descriptions, and product names), and the products will be entered into the Bitebell platform so that your users can start ordering directly from your site. Here’s an example of the ordering form: https://demo.bitebell.com/public/orders

Yes, it’s enough to purchase and register a domain name. The Bitebell ordering form is then placed on that domain, and your customers can start placing orders directly with your restaurant very quickly.